Inquire

FAQ

Questions,answered

Can’t find what you’re looking for? Email hellosweetie168@gmail.com and we’ll be happy to help.

Planning & ordering

How far in advance should I inquire?

As early as you can. Wedding and event dates are limited, and a date is only reserved once your order is confirmed. For smaller orders, reach out as soon as you know your date and we'll let you know what's possible.

What should I include in my inquiry?

Your event date, venue or city, estimated guest count, the desserts you're interested in, and your color palette or theme. Inspiration photos or a Pinterest board are always helpful, and a budget range lets us suggest the right options.

How do I place an order?

For now, every order is placed by email — send us a note or use the inquiry form and we'll reply to confirm details. Online ordering for small orders is coming soon.

Design & tastings

How does custom design work?

We start with your details and inspiration, then suggest a design that suits your celebration. Once the design, quote and terms are agreed, your order is confirmed and we take care of the rest.

Can you match my colors or flowers?

Designing around your palette is at the heart of what we do. Share fabric swatches, invitation colors, photos of your bouquet or your florist's plan, and we'll design the buttercream blooms to complement them.

Are tastings available?

Please ask about tastings in your inquiry, and we'll let you know what's currently available for your date.

Pickup, delivery & service area

Do you deliver or set up at venues?

Delivery and setup depend on your date, location and order. We'll confirm the options available to you with your quote.

How are pickup or delivery details confirmed?

Pickup or delivery times and locations are confirmed with you by email before your event, so everyone knows exactly what to expect.

What areas do you serve?

We serve Columbus and Powell, Ohio. If your event is somewhere else, include the location in your inquiry and we'll let you know if we can help.

Policies & dietary needs

What are your deposit, payment, change and cancellation policies?

Deposit, payment, change and cancellation terms are shared with your quote and confirmed in writing before your order is booked.

Can you accommodate allergies or dietary requirements?

Please tell us about any allergies or dietary needs in your inquiry. We'll be honest about what we can and can't safely accommodate before you order.

Still wondering?

Send us your questions with your event details, and we’ll reply by email.